Peace of mind with full warranty period to squash any potential bug of your web/application.

Warranty for All Code Surge Services
This document outlines the warranty for all services provided by Code Surge (Code Tech). It defines our obligations, your rights, and the scope of the services rendered. This warranty should be considered an extension or complement to your existing consumer rights and guarantees under local (Sri Lanka) consumer protection laws, and not a replacement for those rights.

If you want to chat about your new website, have any questions or concerns, or want clarification on anything in this document then please call us on +94 74 111 0002 or email info@codesurge.global.com and a member of our team will assist you.

What Your Warranty Covers
Our warranty covers any defects, bugs or other service issues resulting from the development process. A ‘bug’ is defined as any feature which no longer functions as intended following the User Acceptance Testing (UAT) phase. A ‘defect’ refers to a major issue that impairs the main functionality of the service provided.

Your Warranty Period
We offer varied warranty periods depending on the complexity of the service and your specific contract.

When not otherwise specified, the warranty period is 30 days from the delivery or go-live date. Any bugs that are brought to our attention during this period will be fixed without charge in a time frame to be negotiated with you, the client.

Exceptions to This Warranty
Your warranty does not cover:
• Changes made to the service or system by you or any third party;
• Issues caused directly by your hosting provider, domain name provider, or email service;
• Issues caused by transferring your hosting service to a new provider;
• Issues caused by your email service or provider;
• Issues caused by third party plugins or modules;
• Issues caused by updating your website CMS version;

Content management system warranty
For CMS websites it is important to understand the distinction between core code and custom code.

Core Code refers to the base code which is required by the CMS to operate correctly. This code is provided to us and our clients, as an open-source platform. We do not alter core code in any way. Any bugs resulting directly from the core code of a CMS are not covered by your warranty.

Custom Code refers to the unique code which has been introduced to your website to give it its individual look, feel and functionality. This custom code is produced by us and is covered by your website warranty.

Browser and Device support
Your project will be tested to work on the following devices. Any bugs relating to normal operation on any of the browsers listed are covered under this warranty.

Browsers on desktop and mobile devices:
• Apple Safari 10 +
• Google Chrome 42 +
• Firefox 45 +
• Internet Explorer 11+

Exceptions regarding Microsoft Internet Explorer and the Microsoft Edge Browser:
While we will test on these browsers to ensure core functionality is not impeded, due to the non-standard systems employed by these browsers we cannot guarantee all design and features will function as expected. However, if Internet Explorer or Edge are important to your business or clients we will negotiate, at our discretion, to include these browsers in this warranty. This may require additional development time and resources.

Mobile Devices:
We employ responsive design practices for all our projects – this means the elements on your project will reshuffle to fit the majority of smartphones & tablet devices.

Please note: While we make every attempt to support all major device manufacturers some devices may use non-standard web browsers which may render or display certain elements differently. If you have a particular device that is crucial to your business or clients please discuss this with us. We may, at our discretion, extend the warranty to cover a particular device that may require additional testing and development resources.

Warranty for Updates Beyond Original Build
When we are engaged to update parts beyond the initial User Acceptance Testing period these updates will come with a 7 days warranty.